Business English — B1
Intermediate workplace English: presentations, negotiations, reports. · Recommended level: B1
Work and Routines
Talk about your workday and understand why a good routine improves productivity.
+35 XPStart
Emails and Business Communication
Write clear, polite and professional emails and avoid common email mistakes.
+35 XPStart
Telephone and Video Call Skills
Use polite telephone etiquette and communicate professionally on phone and video calls.
+35 XPStart
Meetings and Discussions
Contribute confidently in meetings: prepare, speak clearly, raise problems and ask questions.
+35 XPStart
Making Arrangements and Scheduling
Talk about schedules and future plans, and make arrangements politely.
+35 XPStart
Dealing with Problems and Complaints
Handle customer complaints professionally: listen, ask questions, solve and follow up.
+35 XPStart
Describing Trends and Data
Describe patterns, trends and relationships in data using charts and graphs.
+35 XPStart
Cultural Awareness and Business Etiquette
Understand cultural differences in business and use good international etiquette.
+35 XPStart