Hospitality English — A2
Essential English for hotel staff: welcoming guests, reservations, check-in, facilities, food service, directions, housekeeping, complaints and teamwork. · Recommended level: A2
Welcoming Guests
Greet guests professionally, introduce yourself, and make a positive first impression at hotel reception.
Reservations & Booking Inquiries
Respond to booking enquiries, ask for reservation details, and confirm bookings politely.
Checking Guests In and Out
Welcome guests during check-in, confirm reservation details, and help with check-out and payment.
Hotel Facilities & Services
Describe hotel facilities, explain opening hours and costs, and answer common guest questions.
Food & Beverage Service
Take food and drink orders politely, describe dishes, and handle dietary requirements and allergies.
Directions & Local Recommendations
Give clear directions, explain transport options, and recommend local attractions and restaurants.
Housekeeping & Guest Requests
Respond to housekeeping requests politely, clarify what guests need, and handle room problems.
Dealing with Complaints
Listen to complaints professionally, apologise appropriately, and offer practical solutions.
Working with Colleagues
Communicate clearly with colleagues, give shift handovers, and prioritise tasks in a hotel team.
The Complete Guest Journey
Use language from the whole course in realistic hospitality situations, from reservation to check-out.