Hospitality English
For hotel and restaurant professionals: guest service, bookings, complaints. · Recommended level: B2
Professional Guest Interaction
Communicate clearly and professionally with guests using polite customer service language.
Handling Reservations & Changes
Handle reservation modifications and cancellations professionally and explain hotel policies clearly.
Hotel & Service Descriptions
Describe hotel facilities professionally and recommend services with polite upselling language.
Explaining Menu Items & Dietary Needs
Explain menu items, describe ingredients and cooking methods, and respond to dietary needs.
Making Recommendations & Local Knowledge
Use local knowledge and polite language to recommend sights, activities and events to guests.
Hospitality Support Services Communication
Communicate professionally with housekeeping, maintenance and front office teams — report issues and request updates.
Travel & Tourism Communication
Assist guests with travel arrangements, explain transport options and give clear directions.
Meetings & Events Coordination
Support event bookings, explain schedules clearly and handle last-minute changes professionally.
Recreation, Entertainment & Wellness Services
Describe leisure and wellness facilities, book activities and promote guest experiences professionally.
Review & Integrated Hospitality Case Study
Review the language from the whole course and solve a multi-department hospitality case study.